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Seasonal Sales Associate

REPORTS TO: Store Manager/Assistant Manager
OBJECTIVE:
To greet, assist and expediently process Guest transactions during the Holiday Season of November and December
RESPONSIBILITIES:
Customer Service
Smile and greet each Guest promptly
Interrupt store tasks to greet, assist, and answer questions for Guests
Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms
Follow-up on customers in fitting rooms to see if they need additional service
Thank the Guest by name and invite them to come back at the close of each sale
Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes
Maintain the store and all wrap stations in a clean, neat, and organized manner
Opt-In (telephone and email capture)
Personal Productivity
Sales
New Accounts
Magazines
Asset Protection
Provide Guest Service
Alert management of suspicious situations
Follow store procedures
Work with integrity
Follow sensor tagging program (if applicable)
New Accounts
Ask every Guest to open a new account (Private Label Credit Card, PLCC)
Open and activate a minimum of (1) one new account per month
Always suggest purchase using PLCC
Communicate the Style Circle Rewards Program
Merchandise Presentation
Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)
Implement merchandising Floor Plans/guidelines
Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer
Follow "Folded Merchandise Guidelines"
Create and maintain full, exciting displays
Present clearance merchandise correctly
"Close, Ready to Open"
Store Operations
Set-up Sales Event prior to sale start date (to include signing)
Complete Price Changes (PCA's) by close of business on the effective date
Process in-coming freight including hanging, folding, sensor-tagging, etc
Housekeeping responsibilities including vacuuming, dusting, restrooms, etc

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